退貨及更換政策 Return and exchange policy

退貨及更換政策

所有於 ICareMyself 購買的產品均不設退貨及更換。我們僅對有瑕疵的產品作出特殊的更換處理。

更換有瑕疵產品

如果你認為產品出現瑕疵,請通過電郵 ICareMyselfHK@gmail.com 申請更換。

如果 ICareMyself 確認產品出現瑕疵,並符合產品更換的資格,請根據 ICareMyself  客戶服務的指引,於收到產品後的 14 天內,將產品連同原有收據 (或禮品收據) 和原裝包裝盒寄回。

Return and exchange policy 

All products purchased at ICareMyself cannot be returned or exchanged. Exceptions for exchange will be allowed for defective products only.

Exchange for defective items 

If you believe that your product is defective, please contact ICareMyself Customer Service via email (i.e. ICareMyselfHK@gmail.com) to request for exchange.

If ICareMyself determines that the product is defective and you are eligible to exchange your product, please follow the instruction of ICareMyself Customer Service and send back your product with the original receipt (or gift receipt) and original packaging within 14 days of the date you receive the product.